A note for anyone who currently has an outstanding order - particularly my US customers. Under normal circumstances, it usually takes around two and a half weeks for a parcel to get from a U.K. address to a US address. However, these are not normal circumstances and the pandemic seems to be creating a substantial delay in transatlantic post and orders are taking around 4-6 weeks to arrive.
I know that a number of people who ordered from the second round of Wash Your Hands / Don’t Touch Your Face preorders are still waiting for their orders to arrive. I’m hopeful that these parcels are just delayed - I feel it’s very unlikely that this volume of orders will have gone astray.
I know this is really frustrating, and I’m sorry for any inconvenience this is causing.