Refunds and Returns
There's a problem with my order, can I return it?
If there's a problem with your order - ie. the yarn you received isn't what you ordered or it's faulty, please get in touch either through the contact form, or by emailing firstname.lastname@example.org
I've changed my mind, can I return my yarn?
If you change your mind, you can return your yarn. You have 14 days from receipt of your order to contact us and inform us that you'd like to return your order / part of your order. Unless there is a fault with your order, the return postage is your responsibility - please obtain proof of postage.
Yarn must be returned in it's original packaging, in it's original condition - ie. not wound into a ball, or smelling of smoke. If the yarn isn't in a saleable condition it cannot be refunded and will be returned to you.
Items from outside the EU must be clearly marked with 'returned merchandise' on the customs form, so as not to result in customs charges when it arrives back in the UK.
If your customs form is marked incorrectly, we are unable to pay customs charges for returned parcels and Royal Mail will return your parcel to you.