Policies

Shipping and Policies

Payment:
I accept payment via paypal and credit/debit card.

Refunds and returns:
If you change your mind, I will gladly refund the cost of your order, minus shipping costs, if it's returned in it's original condition (ie. not wound into a ball), within 14 days from the date you receive it. 

Clubs and mystery skeins are non-refundable

If there's a problem with your order - please get in touch at strandeddyeworks@gmail.com and I'll work on resolving it for you.

Shipping:
Unless you select Tracked shipping at checkout, all domestic (UK) orders ship 1st Class, all international orders ship International Standard. I aim to ship all orders within 3 working days. 

Standard shipping prices start at:
UK - £4 for up to 5 skeins.
Europe - £4.50 for up to 2 skeins, £6 for up to 5.
Rest of world - £6 for up to 2 skeins, £9 for up to 5.

More accurate shipping information and other options will be provided at checkout.

Customs:
If you're purchasing from outside the EU, you may be liable for customs / import charges. All import fees and charges are the responsibility of the customer. For details of what charges may or may not apply, please check with your postal service.