Unless you select Tracked shipping at checkout, all domestic (UK) orders ship 1st Class, all international orders ship International Standard. I aim to ship all orders within 3 working days.
How much does postage cost?
Accurate shipping costs will be calculated at checkout but see below for starting prices.
UK - £4 for up to 5 skeins.
Europe - £4.50 for up to 2 skeins, £6 for up to 5.
Rest of world - £6 for up to 2 skeins, £11 for up to 5.
If you are ordering more than 10 skeins, you will be charged for tracked and insured postage - if you do not want your order to be sent tracked and insured please message me immediately after placing your order, and we will refund any postage difference - however, we are then unable to replace or refund your order, if it goes awry.
Where is my order?
If your order hasn't arrived after 15 working days (UK customers) or 25 working days (International customers) please get in touch using the contact form or sending an email to firstname.lastname@example.org - Royal Mail will not classify orders as missing or lost until after the time allotted has passed.
Please check with your local Post Office, delivery office or with a neighbour in case your parcel has been misdelivered.
*Please note that some orders shipping to Canada are taking significantly longer than usual to arrive - some of my Canadian customers have had to wait up to 8 weeks for their orders - I'm sorry for the delay, but this is completely out of my hands!*
Can I track my order?
Unless you have paid for tracked and insured shipping, I am unable to provide you with a tracking number for your order. If you have paid for tracked and insured shipping, a tracking number will be assigned to your order at the time of fulfilment.
I've placed two/three orders with your today, can you combine them?
If you place more than one order during the same update I will combine them into one parcel for you, and refund the shipping overcharge. HOWEVER, if you place an order, and eight hours later place another order - I may not be able to combine it as orders are packed and shipped in a quick turnaround.
If you choose Tracked and Insured for one of your orders and Standard delivery for another - your orders will ship SEPARATELY.
Will I have to pay fees or import tax on my order?
If you're purchasing from outside the EU, you may be liable for customs / import charges. All import fees and charges are the responsibility of the customer. For details of what charges may or may not apply, please check with your postal service.