Frequently Asked Questions
Have a question about shipping, combining orders or tracking numbers? Check this page.
Why can't I see any yarn in your shop?
If you can't see any yarn displayed on the homepage or under the 'Shop' tab - that's because the shop is currently sold out.
When is your next update?
The time and date of my next shop update is displayed on the homepage - in a banner at the top of the screen! Updates are usually on Fridays - either at 10am or 7pm - Greenwich Mean Time (GMT) unless otherwise stated for daylight savings.
What is the environmental impact of your yarn?
All of the wool in the yarn I sell is mulesing free and the Blue Faced Leicester is sourced here in the UK.
My superwash yarns are treated in highly regulated plants both in the UK and in South America. They are coated in a resin that biodegrades along with the wool, should it end up in landfill.
Do you accept custom orders?
Unfortunately I'm currently unable to take orders for custom colourways.
Will you reserve skeins of <insert colourway here> for me?
To make it fair for everyone I'm no longer going to reserve skeins - they will be available on a first come first served basis. I dye as much yarn as I can every week and I do my best to dye large quantities of my popular colourways.
Do you do wholesale orders?
I don't offer wholesale at the moment.
What is a Paintbox colourway and can you repeat them?
A Paintbox colourway is a one of a kind (OOAK) skein or dyelot - often resulting from experimentation or happy accidents. I don't take notes while working on these and they are non-repeatable.
Which of your yarn bases are best for sock knitting?
I recommend my Merino Nylon or BFL Nylon bases for sock knitting as they're plied yarns, blended with nylon.
I'm a bag maker / designer / dyer / local yarn store owner and would love to collaborate, is that something you'd be interested in?
I love collaborations - I can't always fit everything in, but I'm always interested in hearing your ideas. Feel free to get in touch using the details you can find here